Job Overview

As a Wealth Management Associate, you will play an integral role in the success of growing the Wealth Management business at Citadel. You will assist in administering, marketing, and growing client relationships, working closely with the top advisors to enhance and grow the wealth management business. You will help develop and maintain client relationships by organizing and implementing productivity-based campaigns in addition to performing daily operational responsibilities. This individual will work from a branch location and must be able to work effectively with other Wealth Management staff members, branch partners, clients, and Senior Financial Advisors.

Responsibilities

• Build and foster strong client relationships through superior member service.
• Process new account applications, financial and maintenance requests (copy, mail, scan, upload to broker dealer platform). Review for completeness and accuracy.
• Connect with others in a way that fosters trust and creates collaborative relationships.
• Utilize available technology and tools to support efficient and effective time management.
• Assist Advisors in organizing and implementing productivity-based campaigns.
• Mailings - produce reports, create mailing lists, produce letters, mail to clients (includes monthly Review letters, Referral follow-ups, etc.)
• Follow up on outstanding requests (eg, transfers, withdrawals, death claims) with fund/insurance company.
• Manage lead queue, address leads promptly and provide detailed status updates.
• Create financial reports and tracking of leads.
• Back to Reps (BTR's) - resolve BTR's in a timely manner
• Take buy and sell orders from clients and place them with registered B/D for execution (mutual funds, annuities, insurance)
• Work directly with Broker/Dealer, Annuity and Fund Companies when appropriate.
• Schedule appointments for client meetings and maintain accurate records of appointments on financial advisor's calendar.
• Comply with Citadel's and broker-dealer's operation and security and compliance procedures.
• Perform other duties as assigned.

Qualifications and Education Requirements

• High School Diploma
• Bachelor's Degree (preferred)
• 5 years of customer service and financial industry experience
• Series 6 and 63 licenses, or ability to obtain within the first 6 months in role.
• Proficient skills in Microsoft Office products

Additional Skills/Notes

• Results-driven, business acumen, excellent communication, planning and organizational skills and attention to detail.
• Ability to set priorities and handle multiple tasks in a fast-paced work environment.
• Dependable, responsible contributor committed to excellence and success.
• Highly motivated self-starter who can work independently with minimal supervision.
• Must display traits such as integrity, work ethic and team-orientation.
• Sincere interest in providing outstanding member service.